Table of Contents
SAFETY POLICY
We recommend a minimum height of 1.40 meters to be able to play.
The minimum age for players is 10 years old. Players between the ages of 10 and 12 may participate under parental supervision.
Players under the influence of alcohol or drugs will not be allowed to play. They will not receive a refund or credit.
You must be able to move freely without assistance using your whole body. People with vision in only one eye can play.
For safety reasons the experience cannot be developed if:
– You suffer from epilepsy of any degree.
– You suffer from deafness or severe hearing loss.
– You use a wheelchair.
Our experiences are not recommended if:
– You suffer from cardiac ailments.
– You are in an advanced stage of pregnancy.
The minimum age for players is 10 years old. Players between the ages of 10 and 12 may participate under parental supervision.
Players under the influence of alcohol or drugs will not be allowed to play. They will not receive a refund or credit.
You must be able to move freely without assistance using your whole body. People with vision in only one eye can play.
For safety reasons the experience cannot be developed if:
– You suffer from epilepsy of any degree.
– You suffer from deafness or severe hearing loss.
– You use a wheelchair.
Our experiences are not recommended if:
– You suffer from cardiac ailments.
– You are in an advanced stage of pregnancy.
CHILDCARE
Children cannot be left unattended in the Zero Latency waiting area.
The Zero Latency team is not responsible for the safety and care of children in this area.
If you don’t have anyone who can take responsibility, you will not be able to access the experience.
You will not receive a refund or credit.
The Zero Latency team is not responsible for the safety and care of children in this area.
If you don’t have anyone who can take responsibility, you will not be able to access the experience.
You will not receive a refund or credit.
TERMS OF SERVICE
The purpose of this document is to regulate the TERMS AND GENERAL CONDITIONS OF CONTRACT for the online booking services of VIRTUAL FUN SL, C Gremi de Tintorers 15, 07009, Palma, Balearic Islands, B75254417.
The use of these services implies full and unreserved acceptance of, and the validity of, each and every one of the Terms and/or General Conditions — which will be automatically considered incorporated into the contract entered into with VIRTUAL FUN SL, without the need for their written transcription therein — as set out in the latest updated version of these Terms and/or General Conditions.
The use of these services implies full and unreserved acceptance of, and the validity of, each and every one of the Terms and/or General Conditions — which will be automatically considered incorporated into the contract entered into with VIRTUAL FUN SL, without the need for their written transcription therein — as set out in the latest updated version of these Terms and/or General Conditions.
BOOKING POLICY
When using the service, the person making the booking will receive a confirmation email, which serves as proof of their booking.
Bookings must be paid in full before the event date and can be paid by credit card through the online payment portal or by bank transfer.
Event packages are available as specified in the booking system. Please contact your Event Coordinator for booking options outside these time slots.
Promo codes are not valid for event bookings unless otherwise specified.
Bookings must be paid in full before the event date and can be paid by credit card through the online payment portal or by bank transfer.
Event packages are available as specified in the booking system. Please contact your Event Coordinator for booking options outside these time slots.
Promo codes are not valid for event bookings unless otherwise specified.
Refunds
Refunds are only issued for cancellations made more than 48 hours in advance, or more than 5 days if the booking includes food or the group exceeds 16 people; due to duly justified force majeure; or for an erroneous online purchase on the same day communicated 3 hours or more in advance under the terms of the exception.
For group bookings, refunds for force majeure apply only to the individuals who provide the corresponding justification. The center may offer, at the customer’s choice, a refund or a voucher for another date.
For group bookings, refunds for force majeure apply only to the individuals who provide the corresponding justification. The center may offer, at the customer’s choice, a refund or a voucher for another date.
Bookings without food for up to 16 people
More than 48 hours in advance: full refund or date change at no cost.
Between 48 and 24 hours before: no refund; one date change is permitted, subject to availability.
Less than 24 hours before or no-show: no changes or refunds allowed, except for the accidental purchase exception explained below.
Between 48 and 24 hours before: no refund; one date change is permitted, subject to availability.
Less than 24 hours before or no-show: no changes or refunds allowed, except for the accidental purchase exception explained below.
Bookings with food or groups of more than 16 people
These timeframes apply if the booking includes food (menus, sharing platters, or catering), or if the group exceeds 16 people, whether or not food is included. They also apply to birthdays, events, and groups. They supersede the general cancellation and date change periods. Bookings without food for up to 16 people are governed by the general policy.
More than 5 days in advance: full refund or date change at no cost.
Between 5 and 3 days before: no refund; one date change is permitted, subject to availability.
Less than 3 days before: no cancellations or changes allowed.
We require more notice because food is ordered from external suppliers and, for large groups, we reserve several lanes or the entire venue exclusively for you.
More than 5 days in advance: full refund or date change at no cost.
Between 5 and 3 days before: no refund; one date change is permitted, subject to availability.
Less than 3 days before: no cancellations or changes allowed.
We require more notice because food is ordered from external suppliers and, for large groups, we reserve several lanes or the entire venue exclusively for you.
Same-day online accidental purchase
If you book online for the same day and make a mistake regarding the number of players or other booking details, please notify us by phone or WhatsApp. The time the notification is received relative to the start of the session will be used as the reference.
3 hours or more in advance: refund of the amount for the cancelled spots, partial or total.
Between 3 and 2 hours before: no refund; cancelled spots are converted into a voucher for the same amount, valid for 6 months from issue and redeemable for any experience at the center.
Less than 2 hours before or no notice: the general policy applies, with no changes or refunds.
This exception applies only once per booking. It does not apply to private events, birthdays with a menu, gift vouchers, or promotions. Refunds are made using the same payment method; vouchers cannot be exchanged for cash.
3 hours or more in advance: refund of the amount for the cancelled spots, partial or total.
Between 3 and 2 hours before: no refund; cancelled spots are converted into a voucher for the same amount, valid for 6 months from issue and redeemable for any experience at the center.
Less than 2 hours before or no notice: the general policy applies, with no changes or refunds.
This exception applies only once per booking. It does not apply to private events, birthdays with a menu, gift vouchers, or promotions. Refunds are made using the same payment method; vouchers cannot be exchanged for cash.
Date changes
A maximum of 1 change per booking is allowed, subject to availability.
Without food and up to 16 people: the 48 and 24-hour periods indicated above apply. With food or with more than 16 people: the specific 5 and 3-day periods apply, even if the large group does not order food; the general 24-hour limit does not apply.
Without food and up to 16 people: the 48 and 24-hour periods indicated above apply. With food or with more than 16 people: the specific 5 and 3-day periods apply, even if the large group does not order food; the general 24-hour limit does not apply.
Arrival and punctuality
Please arrive 30 minutes before your session for check-in, safety briefings, game selection, and outfitting.
If the delay exceeds 15 minutes, game time may be reduced without a price adjustment.
If it exceeds 20 minutes, the center may cancel the activity without the right to a refund.
If the delay exceeds 15 minutes, game time may be reduced without a price adjustment.
If it exceeds 20 minutes, the center may cancel the activity without the right to a refund.
Gift vouchers and promotions
These are non-refundable. Date changes are permitted within their validity period.
They are valid for the period indicated on the voucher or, if not specified, for 12 months from the date of purchase.
They cannot be combined with other offers unless specifically stated. The expiration of a promotion does not entitle the holder to a refund.
They are valid for the period indicated on the voucher or, if not specified, for 12 months from the date of purchase.
They cannot be combined with other offers unless specifically stated. The expiration of a promotion does not entitle the holder to a refund.
PROMO CODES
These terms and conditions apply to promotions where you must redeem a promo code to get the promotional offer:
To apply the promo code, you must enter it before completing your order.
The promo code cannot be applied to previously placed orders.
The promo code is valid for a limited time only and cannot be extended beyond its expiration date.
Promo codes are valid only for online bookings.
Promo codes cannot be used to purchase gift vouchers.
Each promo code can only be used once, unless otherwise specified.
Each promo code only applies to qualifying package bookings if specified in the offer.
The promotion is subject to all restrictions set out in the offer.
The promo code is non-transferable and cannot be redeemed for cash or credit.
If you cancel a booking purchased with a promo code and are eligible for a refund, we will deduct the value of the promo code from your returned store credit.
Promo codes cannot be combined with other offers.
The validity of the promo code may be changed by Zero Latency at any time, without prior notice.
If you violate any of the Terms and Conditions, the promotion will be invalid and the promo code discount will not apply
To apply the promo code, you must enter it before completing your order.
The promo code cannot be applied to previously placed orders.
The promo code is valid for a limited time only and cannot be extended beyond its expiration date.
Promo codes are valid only for online bookings.
Promo codes cannot be used to purchase gift vouchers.
Each promo code can only be used once, unless otherwise specified.
Each promo code only applies to qualifying package bookings if specified in the offer.
The promotion is subject to all restrictions set out in the offer.
The promo code is non-transferable and cannot be redeemed for cash or credit.
If you cancel a booking purchased with a promo code and are eligible for a refund, we will deduct the value of the promo code from your returned store credit.
Promo codes cannot be combined with other offers.
The validity of the promo code may be changed by Zero Latency at any time, without prior notice.
If you violate any of the Terms and Conditions, the promotion will be invalid and the promo code discount will not apply
Validity of conditions
The terms currently in effect are those published in the company policy and take precedence over any printed or earlier version.
Changes do not affect bookings already confirmed before publication.
Last updated: October 2026.
To report a change, cancellation, or booking error: phone 971 62 54 73 or WhatsApp +34 614 35 77 57.
View the full company policy
Changes do not affect bookings already confirmed before publication.
Last updated: October 2026.
To report a change, cancellation, or booking error: phone 971 62 54 73 or WhatsApp +34 614 35 77 57.
View the full company policy
