FAQ’S
Frequently Asked Questions
HOW CAN I BOOK MY SESSION?
All our experiences are booked online. Check availability and prices per player on the reservation page. You will be able to select date, time and pack (birthday, group or event) instantly. Or request information through our contact form.
HOW MANY PLAYERS CAN PARTICIPATE AT THE SAME TIME?
Our Zero Latency games can be enjoyed from 1 to 8 players per game.
The VR mini-games and VR escape room require a minimum of 2 people and a maximum of 8.
Our 3 courts admit up to 16 players simultaneously. If your group exceeds 16 participants, we organize back-to-back sessions so that everyone can play without long waits.
WHERE IS MALLORCA ZERO LATENCY LOCATED AND WHAT ARE THE OPENING HOURS?
We are located at Carrer Gremi de Boneters, 53 of Polígono Son Castellówith more than 800 m² of facilities. Check our opening and closing hours in the section “Contact us”.Contact” section of the website before booking.
HOW LONG DOES EACH EXPERIENCE LAST?
– Each experience has a total duration of 60 minutes.
– It is important to arrive 30 minutes early to prepare adequately.
– Actual playing time may vary depending on the experience chosen:
– Standard Zero Latency games: Includes 15 minutes of briefing, 30 minutes of play and 15 minutes of closing with results and photos.
– VR Mini-Games and VR Escape Rooms: These offer 45 to 50 minutes of actual gameplay, with a shorter pre-game briefing.
– Special events (birthdays, groups, companies): Duration depends on the size of the group and the experiences selected.
They generally last between 2 and 4.5 hours. We recommend to check the details on our website EVENTS or contact us directly.
WHAT CLOTHES SHOULD I WEAR?
Comfortable clothes and sport shoes (no heels).
CAN I PLAY WITH GLASSES?
For comfort and safety reasons, conventional glasses cannot be worn during the experience.
If you need vision correction, we recommend the use of contact lenses.
WHO CAN PARTICIPATE?
Players under the influence of alcohol or drugs will not be allowed to play. They will not receive a refund or credit.
You must be able to move freely without assistance using your whole body. People with vision in only one eye can play.
For safety reasons the experience cannot be developed if:
– You suffer from epilepsy of any degree.
– You suffer from deafness or severe hearing loss.
– You use a wheelchair.
Our experiences are not recommended if:
– You suffer from cardiac ailments.
– You are in an advanced stage of pregnancy.
IS THERE A RISK OF DIZZINESS?
Our systems are designed to minimize “cybermare”. Only 0.02% of players have noticed mild symptoms, easily managed with a short rest.
IS IT SAFE TO PLAY?
Yes. All tracks incorporate proximity sensors and alarms that tell you if you get too close to the limits. In addition, we have monitors who supervise each game.
HOW MUCH SPACE DO I HAVE TO PLAY?
We have 3 runs completely free of obstacles for a total immersion:
Zero Latency experiences are played on a 200 m² court.
The VR mini-games and VR Escape Rooms take place in more compact 60 to 70 m² (60 to 70 sq. ft.) tracks.
In total, our center offers more than 800 m² of space, designed to offer comfort, safety and fun in every experience.
CAN I ACCOMPANY THE PLAYERS?
We have a chill-out area and an air-conditioned bar where family and friends can watch the games live, relax and enjoy a coffee or soft drink.
“Available Mon–Fri 6:00–9:30 PM and Sat–Sun 12:00–3:00 PM and 6:00–9:30 PM. To arrange other hours for events, contact us in advance via WhatsApp at 614357757 or by email at info@virtualfun.es.”
I bought tickets but in the end we will be more players.
See full company policy
I bought tickets but in the end we will be fewer players.
See full company policy
We are a group of adults and we want to celebrate an event where not everyone is going to play, is that possible?
View menus and catering
Can I bring food or drink from outside?
CAN I CANCEL OR CHANGE A BOOKING WITHOUT FOOD FOR UP TO 16 PEOPLE?
Between 48 and 24 hours before: no refund available; a date change is allowed, subject to availability.
With less than 24 hours’ notice or in case of no-show: no changes or refunds are accepted, except for the mistaken purchase exception explained below.
A maximum of 1 change per booking is allowed, subject to availability.
To report a change, a cancellation, or a mistaken purchase: phone 971 62 54 73 or WhatsApp +34 614 35 77 57.
See full company policy
WHAT CONDITIONS APPLY WITH FOOD OR FOR GROUPS OF MORE THAN 16 PEOPLE?
More than 5 days in advance: full refund or date change at no cost.
Between 5 and 3 days before: no refund; one date change is permitted, subject to availability.
Less than 3 days before: no cancellations or changes allowed.
We require more notice because food is ordered from external suppliers and, for large groups, we reserve several lanes or the entire venue exclusively for you.
A maximum of 1 change per booking is allowed, subject to availability.
To report a change, a cancellation, or a mistaken purchase: phone 971 62 54 73 or WhatsApp +34 614 35 77 57.
See full company policy
I made a mistake in an online booking for today. What can I do?
3 hours or more in advance: refund of the amount for the cancelled spots, partial or total.
Between 3 and 2 hours before: no refund; cancelled spots are converted into a voucher for the same amount, valid for 6 months from issue and redeemable for any experience at the center.
Less than 2 hours before or no notice: the general policy applies, with no changes or refunds.
This exception applies only once per booking. It does not apply to private events, birthdays with a menu, gift vouchers, or promotions. Refunds are made using the same payment method; vouchers cannot be exchanged for cash.
To report a change, a cancellation, or a mistaken purchase: phone 971 62 54 73 or WhatsApp +34 614 35 77 57.
See full company policy
