{"id":2563,"date":"2025-10-08T18:53:48","date_gmt":"2025-10-08T16:53:48","guid":{"rendered":"https:\/\/mallorcavr.es\/company-policy\/"},"modified":"2025-10-08T18:55:09","modified_gmt":"2025-10-08T16:55:09","slug":"company-policy","status":"publish","type":"page","link":"https:\/\/mallorcavr.es\/en\/company-policy\/","title":{"rendered":"Company Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2563\" class=\"elementor elementor-2563 elementor-2557\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16fead3 e-flex e-con-boxed e-con e-parent\" data-id=\"16fead3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2fdab elementor-widget elementor-widget-html\" data-id=\"ff2fdab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"mv-policy\" aria-labelledby=\"mv-policy-title\">\n  <h1 id=\"mv-policy-title\">Company Policy<\/h1>\n\n  <!-- Acorde\u00f3n accesible con <details> -->\n  <details class=\"mv-item\" open=\"\">\n    <summary>\ud83d\udccc Punctuality<\/summary>\n    <ul>\n      <li>Players should arrive <strong>30 minutes<\/strong> before the scheduled time.<\/li>\n      <li>The first 30 minutes are for registration, briefing and preparation.<\/li>\n      <li>The event does not drag on even if it starts late.<\/li>\n      <li>If you are late \u2192 <strong>no refund or credit<\/strong>.<\/li>\n      <li>Unused seats are <strong>non-refundable<\/strong> and non-creditable.<\/li>\n    <\/ul>\n  <\/details>\n\n  <details class=\"mv-item\">\n    <summary>\ud83d\udccc Safety<\/summary>\n    <ul>\n      <li>Minimum height: <strong>1.40 m.<\/strong><\/li>\n      <li>Minimum age: <strong>10 years old<\/strong> (10 to 12 with parental supervision).<\/li>\n      <li>Persons under the influence of alcohol or drugs are <strong>not<\/strong> allowed to play.<\/li>\n      <li>Free mobility and functional vision are required. People with epilepsy, severe deafness, wheelchair use or significant mobility difficulties in arms or legs <strong>cannot<\/strong> play.<\/li>\n      <li>\u26a0 Not recommended for people with heart problems or pregnant women; in any of these cases, the center staff should be informed before participating.<\/li>\n      <li>\u26a0 The Zero Latency team <strong>is not responsible<\/strong> for material loss or theft.<\/li>\n    <\/ul>\n  <\/details>\n\n  <details class=\"mv-item\">\n    <summary>\ud83d\udccc Children<\/summary>\n    <ul>\n      <li>Children may <strong>not<\/strong> be left alone in the waiting area.<\/li>\n      <li>The Zero Latency team <strong>is not responsible<\/strong> for them.<\/li>\n    <\/ul>\n  <\/details>\n\n  <details class=\"mv-item\">\n    <summary>\ud83d\udccc Cancellations and refunds<\/summary>\n    <ul>\n      <li><strong>No<\/strong> refunds are given on public, individual or private games under any circumstances, except for birthday packs and events that meet the conditions of purchase (such as minimum and maximum number of players).<\/li>\n      <li>You can cancel or change the date <strong>up to 2 weeks before<\/strong>, according to availability.<\/li>\n      <li>No cancellations or changes will be accepted within the 2 weeks prior to departure, except as indicated above.<\/li>\n    <\/ul>\n  <\/details>\n\n  <details class=\"mv-item\">\n    <summary>\ud83d\udccc Pre-bookings<\/summary>\n    <h4>Public, individual or private items<\/h4>\n    <ul>\n      <li>They must be paid <strong>100%<\/strong> at the time of the online purchase or within <strong>48 hours<\/strong> if made through the customer service team.<\/li>\n    <\/ul>\n    <h4>Birthday and event packs<\/h4>\n    <ul>\n      <li>Reservations can be made <strong>without payment for 48 hours<\/strong>, after which time they are automatically cancelled if not confirmed.<\/li>\n      <li>A <strong>50%<\/strong> down payment is allowed to confirm the reservation, as long as the conditions of the product (such as minimum and maximum number of players) are met.<\/li>\n    <\/ul>\n  <\/details>\n\n  <details class=\"mv-item\">\n    <summary>\ud83d\udccc Gift certificates<\/summary>\n    <ul>\n      <li>Only valid at the location where purchased.<\/li>\n      <li>They must be redeemed online at <a href=\"https:\/\/mallorcavr.es\/staging\/en\/\" target=\"_blank\" rel=\"noopener\">mallorcavr.es<\/a>.<\/li>\n      <li>Non-refundable and non-replaceable.<\/li>\n      <li>They are used as virtual money until the balance is exhausted.<\/li>\n      <li>They cannot be used to purchase other vouchers.<\/li>\n    <\/ul>\n  <\/details>\n\n  <details class=\"mv-item\">\n    <summary>\ud83d\udccc Promotional codes<\/summary>\n    <ul>\n      <li>They must be applied before finalizing the purchase.<\/li>\n      <li>Valid only online and according to conditions.<\/li>\n      <li><strong>Not combinable<\/strong> with other offers.<\/li>\n      <li>Zero Latency may change or cancel them without notice.<\/li>\n    <\/ul>\n  <\/details>\n\n  <details class=\"mv-item\">\n    <summary>\ud83d\udccc Waiver (liability waiver)<\/summary>\n    <ul>\n      <li>You recognize that the experience involves physical risks (injury, illness, even death).<\/li>\n      <li>You assume full personal responsibility.<\/li>\n      <li>You agree that you will not claim damages from <strong>VIRTUAL FUN SL<\/strong>, except for gross negligence.<\/li>\n      <li>You accept responsibility for any material damage you may cause to the equipment.<\/li>\n      <li>The organization only provides basic first aid.<\/li>\n      <li>If minors participate, the responsible adult assumes the same conditions.<\/li>\n      <li>You authorize the use of your image and personal data for security and promotional purposes.<\/li>\n    <\/ul>\n  <\/details>\n\n  <details class=\"mv-item\">\n    <summary>\ud83d\udccc General terms<\/summary>\n    <ul>\n      <li>By using the service you automatically accept the General Terms and Conditions of <strong>VIRTUAL FUN SL (Zero Latency Palma).<\/strong><\/li>\n      <li>The confirmation email is the proof of the reservation.<\/li>\n      <li>Reservations must be paid before the event (by credit card or bank transfer).<\/li>\n      <li>Promotional codes <strong>do not<\/strong> apply to events or birthdays unless specified.<\/li>\n    <\/ul>\n  <\/details>\n\n  <p class=\"mv-foot\">More info at <a href=\"https:\/\/mallorcavr.es\/staging\/en\/\" target=\"_blank\" rel=\"noopener\">mallorcavr.es<\/a><\/p>\n<\/section>\n\n<style>\n\/* ====== Estilos m\u00ednimos, responsive y limpios ====== *\/\n.mv-policy{\n  --bg:#0b0f14;\n  --card:#0f141b;\n  --text:#ffffff;\n  --muted:#c9d3df;\n  --accent:#42BFF0;\n  --radius:18px;\n\n  background: var(--card);\n  color: var(--text);\n  border-radius: var(--radius);\n  padding: clamp(16px,3vw,28px);\n  box-shadow: 0 14px 40px rgba(0,0,0,.35);\n  font-family: system-ui,-apple-system,Segoe UI,Roboto,Inter,Arial,sans-serif;\n  max-width: 920px;\n  margin: 0 auto;\n}\n.mv-policy h1{\n  margin: 0 0 10px;\n  font-size: clamp(22px,3.2vw,30px);\n  font-weight: 900;\n  letter-spacing: .3px;\n}\n.mv-item{\n  background: rgba(255,255,255,.03);\n  border-radius: 14px;\n  margin: 10px 0;\n  padding: 0;\n  overflow: hidden;\n  box-shadow: inset 0 0 0 1px rgba(255,255,255,.05);\n}\n.mv-item > summary{\n  cursor: pointer;\n  list-style: none;\n  padding: 14px 16px;\n  font-weight: 800;\n  font-size: clamp(15px,2.4vw,18px);\n  color: var(--accent);\n  display: flex;\n  align-items: center;\n  gap: 8px;\n}\n.mv-item > summary::-webkit-details-marker { display: none; }\n.mv-item[open] > summary{ border-bottom: 1px solid rgba(255,255,255,.08); }\n\n.mv-item ul{ \n  margin: 0; \n  padding: 12px 22px 18px 26px;\n  display: grid; \n  gap: 8px;\n  color: var(--muted);\n  font-size: clamp(14px,2.2vw,16px);\n  line-height: 1.5;\n}\n.mv-item h4{\n  margin: 12px 22px 4px;\n  font-size: clamp(14px,2.2vw,16px);\n  color: #e7eff8;\n}\n\n.mv-foot{\n  margin-top: 14px;\n  color: var(--muted);\n  font-size: 13px;\n  text-align: left;\n}\n.mv-foot a{ color: var(--accent); text-decoration: underline; }\n\n\/* Accesibilidad: foco visible *\/\n.mv-item > summary:focus{ outline: 3px solid var(--accent); outline-offset: 2px; }\n\n\/* Animaci\u00f3n suave al abrir *\/\n.mv-item[open] { animation: mvFade .25s ease; }\n@keyframes mvFade { from{ opacity:.8; transform: translateY(4px);} to{opacity:1; transform:none;} }\n\n\/* Responsive fino *\/\n@media (max-width: 520px){\n  .mv-policy{ border-radius: 14px; padding: 14px; }\n  .mv-item ul{ padding: 10px 16px 14px 22px; }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Company Policy \ud83d\udccc Punctuality Players should arrive 30 minutes before the scheduled time. The first 30 minutes are for registration, briefing and preparation. The event does not drag on even if it starts late. If you are late \u2192 no refund or credit. Unused seats are non-refundable and non-creditable. \ud83d\udccc Safety Minimum height: 1.40 m. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2563","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mallorcavr.es\/en\/wp-json\/wp\/v2\/pages\/2563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mallorcavr.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mallorcavr.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mallorcavr.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mallorcavr.es\/en\/wp-json\/wp\/v2\/comments?post=2563"}],"version-history":[{"count":1,"href":"https:\/\/mallorcavr.es\/en\/wp-json\/wp\/v2\/pages\/2563\/revisions"}],"predecessor-version":[{"id":2565,"href":"https:\/\/mallorcavr.es\/en\/wp-json\/wp\/v2\/pages\/2563\/revisions\/2565"}],"wp:attachment":[{"href":"https:\/\/mallorcavr.es\/en\/wp-json\/wp\/v2\/media?parent=2563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}